Online Help Request
Please use this form to let us know of any problem that you may be having with your event website. Please note: if you are having issues with RelayForLife.org or Cancer.org you should contact 1-800-ACS-2345.
*Required Fields
Please provide us with information so we may contact you.
First
Last
*
1. Name:
*
2. Email:
:
*
3. Phone Number:
(with Area Code)
*
4. User Typ
e
-Select One-
ACS Staff
Online Chair
Participant
Donor
Other
If other, how were you using your Event Online website?
*
5.
I need help with the website for the following type of event:
-Select One-
Relay For Life
Making Strides Against Breast Cancer
DetermiNation
Team ACS
Other
If other, what is the event type?
*
6. What is the name of your event? e.g. Relay For Life of Wicomico County, Making Strides of Atlanta, Ga
*
7. In which state does your event take place?
-Select One-
Delaware
Georgia
Maryland
North Carolina
South Carolina
Virginia
Washington DC
West Virginia
N/A
*
8. Is this an Event Manager Request?
Yes
No
Please provide the name and email address of the person you're requesting access for in #11 below.
*
9. Are you a Team Captain?
Yes
No
*
10. What were you trying to do when you encountered the problem?
-Select One-
Make a donation
Start a team
Join a team
Join as an individual
Use your participant center
View the home page
Use the Event Management Center
Other (provide details below)
If you selected "Other" above please tell us what web page you were using when you encountered a problem.
*
11. Please provide a detailed description of the issue you are having. If you received an error message please include the exact text of the error message with your description.
*
12. What is the web address (URL) of your event home page?
Additional Information
Please provide more information that may help us resolve your issue.
13. If you are a member of a team please provide your team name as it appears on the website.
14. What is your user name?
15. Please provide the full name of the person who you were trying to donate to (if applicable)?
16. What type of operating system where you using when you had the issue?
Windows XP
Windows Vista
Windows 7
Windows 95
Mac OSX
Linux
Other
17. What type of browser were you using?
Internet Explorer 8
Internet Explorer 7
Internet Explorer 6 or earlier
Firefox
Opera
Safari
Other
*
18. Were you using your company's network connection when the problem occurred?
Yes
No
*
19. Are you using a dial up connection?
Yes
No
09/04/2010 02:26 AM